Frequently Asked Questions
What does wagering mean?
Wagering refers to the requirement to bet a specific multiple of your bonus funds before they can be converted into withdrawable cash. This process ensures that bonus credits are used for gameplay rather than being instantly withdrawn from the platform.
Why can't I withdraw my bonus?
Bonus funds are typically locked in a separate balance until the wagering requirements are fully met. Until you have bet the required amount as specified in the offer terms, the bonus remains as play-credit only.
Why did my balance drop when I claimed an offer?
This usually happens because the system consumes your real-money balance first. If you had a balance and then claimed a bonus, the funds are partitioned, and you may see the balance shift from one category to another based on the offer's priority rules.
Do all games count equally?
No, different games have different weightings. Slots typically contribute the most toward wagering, while table games and live casino titles contribute less because they have a lower house edge and lower risk for the player.
Can I hold two bonuses at once?
Generally, only one active bonus can be processed at a time. If you claim a new offer while another is active, it may overwrite the previous one. Always check your account's active promotions to see current status.
What happens when a bonus expires?
If the wagering requirements are not met within the specified timeframe, the bonus funds and any winnings generated from them are typically removed from your account balance.
Can I cancel a bonus?
In most cases, players can opt out of a bonus, but doing so typically results in the forfeiture of all winnings earned using those bonus funds. Contact support if you wish to cancel an active offer.
Where do I check my wagering progress?
You can track your progress through the promotions or bonus section of your account profile, where the remaining amount to be wagered is usually displayed in real-time.